Shipping policy

The Warmzy is a trading name of FAKIFY LLC, a limited liability company registered in the State of Wyoming, USA, with its address at 1200 N Federal Highway, Office 348, Boca Raton, FL 33432, United States (“FAKIFY LLC”, “we”, “our” or “us”). Contact: support@thewarmzy.com.

At The Warmzy we want your order to reach you smoothly. Here is how delivery works.

Shipping within the United Kingdom

  • Tracked Shipping is £4.00 and typically takes 6–11 business days.
  • Free Tracked Shipping applies to orders of £57.29 or more.
  • Priority (Faster + Insured) shipping is £6.00 and typically takes 3–5 business days.

All prices are shown in pounds sterling (GBP) and include VAT. Delivery charges are shown at checkout before you pay.

Order processing

  • Processing takes 1–7 days depending on stock levels. Orders placed at weekends or on bank holidays are processed on the next business day.
  • You will receive a shipping confirmation email with tracking information once your order has shipped. You can also follow your parcel on our Track your order page.
  • All times may be subject to delays during the holidays.

Shipping restrictions

  • We currently ship only within the United Kingdom.

Delivery delays and issues

  • Occasional delays can happen because of carrier issues, holidays, weather or high order volume. Please keep an eye on your tracking.
  • If your order has not arrived within 20 days, contact us at support@thewarmzy.com and we will open an investigation with the carrier.
  • If your tracking says “delivered” but you have not received your parcel, check with neighbours and any safe places around your home, wait a couple of days, then email us.
  • If an order is confirmed as lost in transit, we will send a replacement or refund at no additional cost.

Cancellations

  • To cancel an order before it ships, email support@thewarmzy.com with your order number as soon as possible after ordering.
  • If your order has already shipped, you can still cancel it under your legal 14-day right to cancel once it arrives, or return it in line with our Refund & Return Policy.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.