Return / Refund Policy

At The Warmzy we want you to love what you order. If you are not completely happy with your purchase, here is how returns, exchanges and refunds work.

30-day returns

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, use our Start a Return page or email support@thewarmzy.com with your order number, the item(s) and the reason.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For returns made for a refund because you changed your mind, a restocking fee may apply. Any fee is shown in your return instructions before you send anything back.

90-Day Perfect Fit Guarantee (exchanges)

We offer a 90-day size guarantee. If your size is not right, the fastest way to exchange it is to start a return or email us, and tell us the size you would like instead.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us straight away with a photo so that we can evaluate the issue and make it right.

If your item is faulty, damaged, incorrect or not as described, you are entitled to a remedy under the Consumer Rights Act 2015. If you tell us within 30 days of delivery you are entitled to a full refund; after 30 days you are entitled to a repair or replacement, and to a refund or price reduction if that is unsuccessful. We cover the cost of return shipping for faulty, damaged or incorrect items.

Your right to cancel (UK customers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods, for any reason.

To exercise this right, tell us within 14 days of delivery by email at support@thewarmzy.com or through our contact page. No reason is needed. You then have a further 14 days to send the goods back.
You may examine the goods as you would in a shop. We may reduce your refund only if the goods have been handled more than necessary to check them.
You are responsible for the direct cost of returning the goods.
We refund the price of the goods plus the standard outbound delivery cost. If you chose an enhanced delivery option (such as Priority shipping), only the standard delivery cost is refunded.
Refunds are made to your original payment method within 14 days of receiving the returned goods, or of your proof of return, whichever is sooner.

Non-returnable items

We cannot accept change-of-mind returns of gift cards or of sale items marked as final sale at the time of purchase. This does not affect your statutory rights, including if the item is faulty.

Refunds

Once we have received and inspected your return, we will let you know whether the refund has been approved.
If approved, you will be refunded to your original payment method within 10 business days. It can take a little longer for your bank or card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@thewarmzy.com.
For a valid cancellation under your legal right, refunds are issued within the 14-day period set out above.

Promotional and bundle items

Where you bought items in a bundle offer (for example Duo or Buy 3 Get 1 Free), the discount is shared across the items in the bundle. If you return part of a bundle, the refund is the amount you paid for the returned item(s) after that discount. This does not affect your statutory rights.

Your statutory rights

This policy does not limit or replace your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Need help? Email support@thewarmzy.com or use our contact page.