FAQ

Standard shipping typically takes 6–11 business days, while Priority shipping arrives in 3–5 business days. Processing is 1–7 days. For full details on shipping, processing and rates, visit our Shipping page.

If your package has not arrived within our posted shipping timeframes, please note that occasional delays can occur due to holidays, weather or other unforeseen circumstances. In most cases your package is still on its way, so please continue to monitor your tracking for updates.

If it has not arrived within 20 days, feel free to reach out to us at support@thewarmzy.com and we will be happy to open an investigation with the carrier.

If your order has just shipped, please allow up to 7 business days for your tracking to update in the system. If your tracking was showing updates but has not changed for a few days, do not worry: your package is still en route and will update once it reaches your destination city or town.

If your tracking has not updated in over 10 business days, please email us at support@thewarmzy.com and we will be happy to look into it for you.

If your tracking says “delivered” but you do not have your package, check with neighbours, your mailbox, a property manager or any safe spots around your home. Sometimes carriers mark packages as delivered early, so wait a couple of days. If it still has not arrived, please send us an email at support@thewarmzy.com and we will be happy to look into it for you.